1. Introduction

Plato Tech ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Plato MedScribe service and website.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

Name and contact information (email address, phone number)
Professional credentials and practice information
Billing and payment information
Account login credentials

2.2 Health Information

As a medical documentation service, we process Protected Health Information (PHI) on behalf of healthcare providers. This includes:

Audio recordings of patient consultations (processed temporarily)
Transcribed clinical notes
Patient visit summaries

2.3 Usage Information

We automatically collect certain information about your device and usage patterns, including IP address, browser type, operating system, and usage statistics.

3. How We Use Your Information

We use the collected information for:

Providing and maintaining our medical documentation services
Processing and transcribing clinical consultations
Generating clinical notes and patient summaries
Managing your account and providing customer support
Processing payments and billing
Improving and optimizing our services
Communicating service updates and relevant information
Complying with legal obligations

4. Data Security

We implement industry-standard security measures to protect your information:

End-to-end encryption for all data transmission
AES-256 encryption for data at rest
Regular security audits and penetration testing
Access controls and authentication mechanisms
Secure cloud infrastructure with SOC 2 compliance

5. HIPAA Compliance

Plato MedScribe is fully compliant with the Health Insurance Portability and Accountability Act (HIPAA). We:

Enter into Business Associate Agreements (BAAs) with covered entities
Implement required administrative, physical, and technical safeguards
Train all employees on HIPAA requirements
Maintain audit logs and access controls
Do not store audio recordings by default after processing

6. GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). You have the right to:

Access your personal data
Rectify inaccurate personal data
Request erasure of your personal data
Restrict processing of your personal data
Data portability
Object to processing

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Audio recordings are processed in real-time and not stored on our servers unless explicitly requested by the user.

8. Third-Party Sharing

We do not sell your personal information. We may share information with:

Service providers who assist in our operations (under strict confidentiality agreements)
Legal authorities when required by law
Business partners with your explicit consent

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@plato.tech
Address: 25hours Hotel Dubai, One Central, Trade Center St, Dubai, UAE
Phone: +971 50 680 7593

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.