Privacy Policy

Introduction

MedScribe ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered medical transcription services.

HIPAA Compliance

MedScribe is fully HIPAA compliant. We implement administrative, physical, and technical safeguards to protect the confidentiality, integrity, and availability of electronic protected health information (ePHI).

• End-to-end encryption for all data in transit and at rest
• Business Associate Agreements (BAA) provided to all covered entities
• Regular security audits and penetration testing
• Role-based access controls
• Comprehensive audit logs

Information We Collect

We collect and process the following types of information:

• Medical Transcriptions: Audio recordings and transcribed text of patient encounters
• Account Information: Name, email address, professional credentials, practice information
• Usage Data: Log data, device information, and usage statistics
• Payment Information: Processed securely through third-party payment processors

How We Use Your Information

We use collected information for the following purposes:

• Providing and improving our transcription services
• Processing and delivering transcriptions to your specified EHR system
• Communicating with you about service updates and support
• Ensuring security and preventing fraud
• Complying with legal obligations

Data Retention

We retain your data only as long as necessary to provide our services and comply with legal obligations. Audio recordings are typically deleted within 30 days after transcription, unless you specify otherwise. Transcribed text is retained according to your EHR integration settings or as required by law.

Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Export your data
• Withdraw consent at any time

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@medscribe.io
Address: [Your Company Address]